PRIVACY NOTICE

Who we are

Keystones Services ltd are Commercial Finance Brokers based in Merseyside authorised by the Information Commissioner's Office with ICO number  ZB603060.

The business is registered at Twelve Quays House, Egerton Wharf, Wirral, England, CH41 1LD

What data do we collect?

Our Company collects the following data:

· Personal identification information (Name, email address, phone number, etc.)

· Employment and income information

· Credit information

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

· Register online or other communication methods for our services.

· Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

· Use or view our website via your browser’s cookies.

· Provide information and documentation by email and phone.

Our Company may also receive your data indirectly from the following sources:

· Credas

How will we use your data?

Our Company collects your data so that we can:

· Process your application and manage your request.

· Email you with special offers on other products and services we think you might like.

· To monitor the performance of our products and services to ensure consumer outcomes are being achieved

When Our Company processes your data, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Credit Reference Agency Information Notice (CRAIN) 

Keystones Services ltd may share your personally identifiable information with credit reference agencies, for example, as part of the lawful basis ‘performance of a contract.’ For more information on how credit reference agencies process personal data please visit here.

How do we store your data?

Our Company securely stores your data at secured cloud storage solutions.

Our Company will keep your data for 5 years. Once this time period has expired, we will delete your data.

Marketing

Keystones Services ltd understands that with the introduction of the Consumer Duty, it is likely the level of communications issued by our business will increase. This will be necessary to support customers to understand the products and services offered and to provide support to customer throughout the lifecycle of the relationship.

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure– You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 02032909303

Or write to us: julia@keystonesresidential.co.uk

Cookies

Keystones Services Ltd. uses cookies to track and test customer engagement and actions throughout the customer journey or customer communications. Keystones Services ltd understands that under the Privacy and Electronic Communications Regulation (PECR) opt-in consent is required when these types of cookies are used. 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, [visit www.allaboutcookies.org].

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

· Keeping you signed in

· Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

Keystones Services’s website contains links to other websites.] If you click on a link to another website, our privacy policy no longer applies, and we recommend you review that sites privacy policy to establish how they will process your data.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7/2024.

How to contact us

If you have any questions about Our Company’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

Email us at: julia@keystonesresidential.co.uk

Call us: 02032909303

Or write to us at: Twelve Quays House, Egerton Wharf, Wirral, England, CH41 1LD

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at www.ico.org.uk